Terms & Conditions

Terms and Conditions

1. Bookings

• All bookings are subject to availability and confirmation by Silversky Tours and Holidays Pvt. Limited.
• A booking is considered confirmed once the required deposit or full payment is received.
• Prices mentioned in brochures, websites, or promotional materials are indicative and may change based on availability, currency fluctuations, or service cost adjustments.

2. Payment Terms

• A non-refundable deposit of 25% is required at the time of booking.
• The remaining balance must be paid no later than 30 days before the tour start date. Failure to do so may result in the cancellation of the booking.
• Payments can be made through bank transfers, credit cards, or our secure online payment gateway.

3. Cancellation Policy

• Cancellations must be submitted in writing via email to Silversky Tours and Holidays Pvt. Limited.
• Cancellation charges apply as follows:
  • 45 days or more before departure: 20% of the tour price.
  • 30–44 days before departure: 50% of the tour price.
  • Less than 30 days: 100% of the tour price.
• No refunds will be provided for unused services or cancellations made during the tour.

4. Travel Insurance

• It is strongly recommended that all travelers purchase comprehensive travel insurance covering cancellations, medical emergencies, baggage loss, and unforeseen events.
• Silversky Tours and Holidays Pvt. Limited is not responsible for any losses or claims arising from personal injuries, accidents, or other incidents.

5. Changes in Itinerary

• Silversky Tours and Holidays Pvt. Limited reserves the right to alter the tour itinerary for operational reasons, weather conditions, or unforeseen events. In such cases, equivalent services or accommodations will be arranged.
• No refunds or credits will be issued for changes resulting from force majeure or circumstances beyond our control.

6. Liability

• Silversky Tours and Holidays Pvt. Limited acts as a tour operator and intermediary between clients and service providers (hotels, transport companies, etc.). We are not liable for loss, injury, or damage resulting from actions of third-party service providers or events such as natural disasters, strikes, or government actions.
• Travelers are responsible for their own safety and belongings during the tour.

7. Passports and Visas

• Travelers must ensure their passports are valid for at least six months beyond the date of entry into the destination and obtain the necessary visas.
• Silversky Tours and Holidays Pvt. Limited is not responsible for losses due to incorrect or missing travel documentation.

8. Health and Safety

• Travelers must disclose any pre-existing medical conditions and carry necessary medications during the tour.
• It is advisable to consult a healthcare professional for vaccinations or health precautions before travel.

9. Behavior

• Silversky Tours and Holidays Pvt. Limited reserves the right to refuse service or terminate a booking if a traveler’s behavior is disruptive, unsafe, or harmful to others.
• Misconduct towards local vendors, guides, or service staff will not be tolerated and may result in immediate termination of services without a refund.

10. Force Majeure

• Silversky Tours and Holidays Pvt. Limited is not liable for any failure to provide services due to circumstances beyond its control, including but not limited to natural disasters, pandemics, wars, labor strikes, or government restrictions.

11. Governing Law

• These terms and conditions are governed by the laws of India, and disputes arising from services provided by Silversky Tours and Holidays Pvt. Limited will be subject to the jurisdiction of the courts in Delhi, India.